Refund policy

All sales on WLANMarket are final. Every product is a digital file delivered immediately on purchase, and we don't accept returns or buyer's-remorse refunds.

Exception — defective or misrepresented files. If a file you bought doesn't work, doesn't match the listing, or you received the wrong file, you can Report a problem from your library within 30 days of purchase. The seller has 72 hours to either respond with a fix (sometimes by publishing a new version, which you get for free) or issue a refund. If the seller doesn't respond in that window, your purchase is refunded automatically.

If the seller declines the report and you still believe the file is defective, email [email protected] and we'll review it.

Chargebacks. If you file a chargeback with your bank instead of using the in-app defect report, we honor it via Stripe — but it costs everyone more time and money. Filing a chargeback for a working, accurately-described product is grounds for account suspension.

How refunds are processed. When a refund is issued, your download access is revoked immediately. The refund typically reaches your card within 5–10 business days, per Stripe's processing times. The seller's share is reversed from their Connect balance.